Overview

We are seeking a skilled, personable, and results-driven Sales & Front Desk Representative to join our law firm. This role combines prospective client intake, sales follow-up, and front desk administration.

You will serve as the first point of contact for prospective and existing clients, helping them navigate our intake process, scheduling consultations, and following up on inquiries to support client acquisition. The ideal candidate communicates confidently in Mandarin and English, handles sensitive matters with discretion, and balances sales goals with attentive client service.

Key Responsibilities

- Welcome clients and visitors and maintain a professional, organized reception area.
- Respond promptly to inquiries by phone, email, messaging platforms, and in person.
- Gather initial information about prospective clients’ needs and refer matters to the appropriate legal team member.
- Explain the firm’s services, consultation process, and approved fee information without providing legal advice.
- Follow up with prospective clients, schedule consultations, and assist with onboarding clients who choose to retain the firm.
- Work toward agreed sales and client acquisition targets through professional, consistent follow-up.
- Maintain accurate records of inquiries, appointments, follow-ups, and intake information.




- Coordinate appointments and assist with collecting documents and completing intake forms.
- Support daily front desk and administrative operations while protecting client confidentiality.

Qualifications

Required:

- Native-level proficiency in Mandarin and English, with excellent verbal and written communication skills.
- Cantonese proficiency is an asset.
- Previous experience in sales, client intake, customer service, or front desk administration is preferred.
- Experience in a law firm or professional services environment is an asset.
- Confidence engaging prospective clients, explaining services clearly, and following up on inquiries.
- A patient, empathetic approach when communicating with clients facing sensitive or stressful situations.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Proficiency with Microsoft Office, email, and client management systems.
- Professional judgment, discretion, and a strong commitment to confidentiality.
- Availability to work full-time.

Pay: From $17.95 per hour

Experience

- customer service: 2 years (required)
- sales: 2 years (required)

Language:
- English (required)
- Mandarin Chinese (required)
- Cantonese (preferred)

Work Location: In person

📌 Sales & Front Desk Representative – Legal Services (Scarborough)
🏢 Aegis Law Professional
📍 Scarborough