Job Summary

We are looking for a friendly, patient, and customer-focused Customer Support Representative to assist customers with inquiries, resolve issues, and provide excellent service. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer concerns professionally.

Responsibilities

- Respond to customer inquiries via phone, email, live chat, and other communication channels.

- Provide accurate information about products, services, policies, and procedures.

- Resolve customer complaints and issues promptly and professionally.

- Assist customers with orders, payments, returns, refunds, and account-related questions.

- Follow up with customers to ensure their issues have been resolved satisfactorily.

- Escalate complex issues to the appropriate department when necessary.

- Meet customer satisfaction, response time, and service quality targets.





- Collaborate with team members and other departments to improve the customer experience.

- Maintain a professional, courteous, and helpful attitude at all times.

Skills

- Solid communication skills, a customer-focused approach.

- Sales ability, including listening to customer needs and explaining suitable options clearly.

- Basic math skills and accuracy when processing transactions.

- Time management and organizational skills to balance customer service with store tasks.

- English proficiency for communicating with customers and coworkers; bilingual or multilingual abilities are a plus.

- Experience in retail sales, technology sales, or technical sales is preferred but not required.

Pay: From $19.00 per hour

Work Location: In person

📌 Sales Representative (Whitby)
🏢 Bison Tonneau Covers]
📍 Whitby