At Klue, We’re Building the Future of Competitive Intelligence The Customer Success team is hiring You're the person who walks into an account and immediately sees what matters: the risk no one's named yet, the expansion hiding in plain sight, the champion waiting to be developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually sticks. As a Senior Customer Success Manager, Enterprise at Klue, you own the full customer relationship, from onboarding through renewal and expansion.

You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem. New AI agents, integrations, and capabilities ship continuously. The CSMs who thrive here stay ahead of it, act on signals early, and show up as both a trusted advisor and a confident commercial partner.

To make sure every customer in your book gets real, measurable value from Klue, and grows because of it. You build the relationships, drive the adoption, and close the commercial outcomes. When your customers win, you win.

This role puts you at the center of how B2B companies use competitive intelligence to win deals, grow revenue, and own their markets. You'll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations. In an AI-first company shipping continuously, your expertise compounds fast.

You forecast it, manage it, and hit it. That means spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The commercial outcomes are yours.

Klue ships fast.

Your job is to make sure every customer keeps up: AI agents running, integrations live, Curators and Consumers actually using the platform. You stay current on what's new and make it land, translating product velocity into conversations your customers care about. You connect Klue to what your customers actually care about: win rate, rep confidence, PMM efficiency.

Single-threaded accounts are at-risk accounts. You help customers navigate their own organizations and drive adoption through real friction, not around it. Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it.

You set the direction. We want you to love the role you're in and believe these are the things that matter most.



You'll know you're nailing it when: All eligible customers have their AI agents running: right competitors tracked, right integrations live, platform usage above benchmarks.

Win-loss cross-sell pipeline exists and is actively moving for eligible accounts. Every account has at least one documented ROI moment per quarter, tied to a specific Klue outcome. Every account has at least two active contacts at different levels.

No single-threaded accounts in your book. Customers are activated on new product capabilities within one quarter of release. Risk is flagged and acted on early, not discovered at renewal. track record in a CSM or commercial role with direct revenue accountability. ability to lead and coordinate a cross-functional account team without direct authority.

Customer facing. Proven success building trust and credibility across a customer organization, from day-to-day champions to executive buyers. Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence. can diagnose a customer's business goals, connect them to Klue's platform outcomes, and make the link explicit and repeatable.

Change management instinct. proactively identifies risk and opportunity in customer behavior, usage data, and relationship health, and acts fast. Technical curiosity. comfortable learning integrations and AI capabilities, and explaining them clearly to non-technical audiences. actively uses AI tools in day-to-day work and can model that behavior with customers.

Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS. Familiarity with technical integrations (MCP, CRM, Slack, or similar) and comfort guiding customers through deployment. Hands-on experience with AI tools beyond basic usage: prompt design, workflow automation, or AI-assisted customer work.

At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know,



we’re happy to accommodate. For yourself, your team, and our customers.

The environment here feels more startup than corporate. If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here. Take Risks.

We work Office-First , with ahybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.

Our main hiring hubs are in: High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews. Extended health & dental coverage that starts on Day 1.

Ownership: All full-time employees have the chance to participate in our Employee Stock Option Plan.

Our Vacation

Policy is Take The Time You Need. Social connection. Throughout the year our Hubs hold regular social events. Dog-friendly spaces. We’re on a mission to help organizations stop losing winnable deals. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments.

Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost.

We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.

Ignition

Acquisition (2025) ai Acquisition (2025) Win-Loss Acquisition (2023) Customer Stories By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process.

📌 Senior Customer Success Manager - Remote (Vancouver)
🏢 Klue
📍 Vancouver