Own enterprise customer growth at Klue through renewals, expansion, and AI platform adoption. Work office-first with hybrid flexibility in Vancouver, Toronto, or London.
As a Senior Customer Success Manager, Enterprise, you manage relationships from onboarding through renewal and expansion. You connect customer goals with Klue outcomes, lead account teams, and identify risk early. The work centers on competitive intelligence, measurable ROI, stakeholder alignment, and commercial accountability.
Key Responsibilities: Own renewals, expansion targets, forecasting, and commercial outcomes
Drive AI agent activation, integrations, and platform completeness
Map customer outcomes and document quarterly ROI moments
Build relationships across champions, executives,
and economic buyers
Lead cross-functional account teams without direct authority
Requirements: Commercial customer success experience with direct revenue accountability
Track record managing renewals and expansion targets
Ability to coordinate cross-functional teams without direct authority
Robust discovery, change management, and multi-threading skills
Technical curiosity and active day-to-day AI tool usage
Bring enterprise relationship leadership, commercial fluency, and AI curiosity to Klue’s customer success team.