Information Technology Services

CUPE, Term, Full-Time (October 2026 - November 2027)

Internal applicants from CUPE Local 3799 will be given priority consideration.

Reporting to the Client Services Coordinator or the Classroom Technologies Coordinator, the Service Desk Analyst (SDA) is part of the IT Client Services team and provide day-to-day consultation, training, instruction, trouble-shooting and problem-solving to computer users for hardware, software, audio, video, teleconference, video conference, phone, network and related computer systems and peripheral devices.

As part of the University’s commitment to promote in-house progression training, the Client Services Analyst are part of UNBC’s Gateway Progression Plan. The progression plan consists of both an education/certification component as well as on-the job training where you will gain hands-on experience. The successful candidates will be placed at the appropriate level within the progression plan.

Who are we looking for?

You love working with technology. It is more than just a job, and you enjoy learning about current advances and techniques. You are self-motivated and have a passion for bringing technology and people together to solve tough problems.

You will bring forward great ideas that make systems more reliable, extensible, and available. You can work with other talented IT professionals to maintain excellent systems experience and availability. You can synthesize information and knowledge from several sources.

You can make decisions where not all the required information is available and adapt quickly as new information is available.

Why join UNBC’s Information Technology Team?

We work closely together and value teamwork, respect, and inclusion from all people on the team. We are a small, agile team that has autonomy over how work is accomplished. A good life/work balance is valued.

We are always looking for ways to improve; our high trust environment means we encourage experimentation since it provides outstanding opportunities for learning. This focus on learning is also why we are here; to support the success of students and research, knowing we are transforming lives and communities in the North and around the world. We support self-improvement and will try to provide the support you need to be successful in your position, such as skill building and opportunities for advancement.

We prefer sustainable approaches to our work, and our system architecture aims to be highly resilient. These approaches enable us to focus on adding value to our community.

Responsibilities

Duties include but are not limited to:

- Providing support in the following areas: end user applications, hardware, software, audio, video, teleconference, phone, network and related computer systems and peripheral devices, including application configurations, deployment and installation, diagnostics, troubleshooting, and preventative maintenance and repairs for all UNBC campuses/sites;
- Monitoring inventory of Client Services equipment;
- Maintaining University lab environments, including the operation and configuration of lab software;
- Providing camera and equipment support including installing/configuring/troubleshooting for livestream, videoconferences, teleconferences or production(s);
- Creating, developing,



and maintaining technical support standard operating procedures, reports, instructional documentation, and training materials, and provides on-training for users as required; and
- Providing relief coverage for Service Desk as required.

The successful candidates will be placed at the appropriate level within the progression plan. Qualifications The successful candidates will possess a minimum 2-year post-secondary diploma in electronics, computing sciences or related technology discipline together with a minimum of 3 years’ relevant experience supporting desktops or audio visual systems in a higher education or enterprise environment. An equivalent combination of education and experience will be considered.

The following will be considered an asset:

- Windows MCSA certification
- ITIL foundations certification
- A/V Certification or training
- Familiarity with System Center Configuration Manager (SCCM)
- Automated deployments and imaging
- VMware virtual environment

The successful candidates will be able to communicate effectively, both verbally and in writing, and possess excellent interpersonal and time management skills. We are looking for a self-starter with the ability to manage changing priorities, meet deadlines, and deliver results. The ability to establish effective working relationships with a diverse set of clients, including senior technical staff, support staff, faculty members and students is essential. The successful candidates must be able to provide a clear criminal record check and have a valid BC driver’s license. Salary The entry level of the Progression Plan commences at a Grade 5 ($55,091.40 - $57,348.20) and progresses through to a Grade 7 ($62,644.40 - $65,228.80 ) in the Unified ITS Progression Plan. The starting salary will be dependent upon the successful applicant’s qualifications and placement within the plan.

UNBC offers excellent benefit packages, and employee training and development opportunities. For more details, please see: http://www.unbc.ca/human-resources/employee-benefits

Normal hours of work will be 8:30am – 4:30pm, Monday through Friday.

Our Commitment to Diversity and Employment Equity The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission.

In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.





Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C.

Human Rights

Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

About UNBC

Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.

Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.

UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.

With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.

To Apply

Applicants should create an applicant profile and upload and submit a cover letter and resume. This position is part of CUPE Local 3799 and is an on-campus position, based at the Prince George Campus.

The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.

Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.

UNBC does not use artificial intelligence to screen candidate applications.

Applications will be accepted until 4:30 PM on November 3, 2026.

📌 Service Desk Analyst (Prince George)
🏢 The University of Northern British Columbia
📍 Prince George