Who you are

- You have at least 1 year of fully remote work experience

- You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …)

- Strong professional experience with backend technologies (Golang, Node.js) as well as modern frontend web development (TypeScript, React)

- Care deeply about developer and user experience and the quality of the products that you work on

- Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer’s hands in a self-driven way

- You write clean, robust, well-tested software that other engineers can understand, operate, and maintain

- Have experience with mentoring junior engineers in a cooperative but asynchronous environment

- Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively

- You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions

- Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)

- Experience with high-volume usage metering, billing engines, or customer-facing cost management applications

- Experience designing, building, and maintaining integrations with third-party business systems (e.g., NetSuite, Salesforce, Cloud Marketplaces)

- Experience with frontend component libraries, design systems, and modern CSS-in-JS tooling

- Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and SaaS provisioning/tenancy patterns

- Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems

- Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch

What the job involves

- The Usage squad owns the essential systems driving Grafana's business operations and customer usage calculations. Its domain includes maintaining the billing engine for customer usage calculation, cost management and billing applications,



automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the customer user portal
- The work sits at the intersection of product, platform, and business operations, building full-stack web applications, customer portals, backend services, APIs, and data integrations across internal Grafana platforms and third-party systems like NetSuite and Salesforce.

The role is about 75% FrontEnd and 25% BackEnd

- Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services that power core customer usage and billing workflows

- Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using modern frontend technologies (TypeScript, React)

- Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces (AWS, Azure, GCP)

- Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation

- Collaborate across product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features

- Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve system observability and operational resilience

- Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges

- Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations

- Help own the production behavior of the systems you build. This includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. Be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks

- Write efficient, readable, and easy to maintain code

- Design new microservices or systems





- Collaborate with teammates and other departments to reach consensus on proposed solutions

- Coordinate with product and UX when needed

- Respond to customer requests and feedback

- When ready, participate in the follow-the-sun OnCall rotation

- Participate in team decisions, such as roadmap planning and prioritization

Benefits

- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year

- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India

- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany

- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned

- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space

- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years

- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers

- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption

- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists

📌 Staff Frontend Engineer (Canada)
🏢 Grafana Labs
📍 Canada