INTERNAL/EXTERNAL

Job Title: Supervisor, Drop-in Extended Program

Position Type: Non-Bargaining Unit, Full time, Contract (until April 15, 2027)

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $35.24 to $44.05 per hour

Vacation: 7% vacation pay

Hours: 37.5 hours per week, Monday to Friday, 2:30pm -10:30pm with some flexibility required depending on program-needs

Supervisor: Senior Manager, Drop-in Services

Posting Date: October 21, 2026

Application Deadline: October 30, 2026

Location: 40 Oak St, Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

The Community Services (CS) department at Fred Victor is a multi-service, multi-site structure that encompasses the 40 Oak Community HUB and community programs, Employment and Training Services, Drop-Ins, Keep Cool

Programs, and Food Services. Additionally, it operates social purpose enterprise with catering and community

;outreach services and spearheads a significant Peer Training Initiative that prioritizes the involvement of individuals with lived experience.

The Drop-in Extended Program will operate during Extreme Cold Weather alerts from November 15, 2026, to April 15,

2027, with extended hours of 2:30pm – 10:30pm. The program will provide respite from cold weather, snacks and beverages, shower and laundry facilities, community referrals and harm reduction services utilizing a low-barrier philosophy. The Supervisor will support with all relevant tasks related to client support, service delivery, crisis intervention, and harm reduction. They will provide leadership to a team of staff and peers to ensure a safe and comfortable environment for all.

Does this sound like work you want to be a part of?

We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.



Many members of the management team started in relief and front-line roles.

What You Will Do:

- Supervise day-to-day operations of the Extended Drop-in program, overseeing a team of Harm Reduction Worker,

Programming Worker, Access and Engagement Worker, and Peer Worker - Shower and Laundry.
- Foster a supportive environment that reduces social isolation among participants.
- Implement conflict resolution strategies to maintain a safe and welcoming drop-in space.
- Develop staff schedules based on Cold Weather Alerts issued by the City of Toronto.
- Provide training and capacity building opportunities for peer trainees.
- Distribute emergency supplies as needed and oversee a snack program.
- Maintain accurate records and information management of service statistics and participant data.
- Provide appropriate community referrals for participants seeking shelter or warming centre spaces.
- Ensure inventory of program supplies is adequate to meet participant needs.
- Handle client concerns and complaints in a timely and effective manner.
- Collaborate with stakeholders and community partners to ensure holistic support and services are available.

What You Bring to the Team:

- Understanding of, and ability to provide a low-barrier program.
- Previous supervisory/managerial experience.
- Experience and knowledge working with people with mental health and or substance use disorders, including

demonstrated experience applying harm reduction principles.
- Ability to work with and support peer trainees, with a strong base of knowledge of peer work and values.
- A commitment and ability to incorporate principles of anti-oppression and equity in responding to the

service needs of drop-in participants.
- Demonstrated crisis prevention, management and intervention skills.
- Excellent written and oral communication skills.

What Sets You Apart:





- Experience and knowledge of peer work practices, and how to empower individuals with lived experience of

poverty, substance use disorders, homelessness, and/or mental health to participate in program delivery.
- Genuine commitment to improving the lives of vulnerable and marginalized people.
- Demonstrated understanding of and commitment to social justice issues, equity, anti-racism and anti-oppression

practices.

Compensation and Benefits:

- For the Supervisor, Drop-in Expansion Program, Fred Victor offers a pay rate between $35.24 to $44.05 per hour

- 7% vacation pay
- Access to employee and family assistance plan

How You Can Apply: Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself >

Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by scanning the QR code:

Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

📌 Supervisor, Drop-In Expansion Program (Toronto)
🏢 Fred Victor
📍 Toronto