Operations Support Coordinator Reports To: Director, Operations - Ontario Employment Status: Full time, 40 hours per week At Eastlink, our success is built on the strength of our teams and the service we deliver to our customers every day. We're currently seeking a highly organized, team-oriented, and adaptable Operations Support Coordinator to join our Operations team. In this role, you'll provide critical operational, administrative, and coordination support to our field operations teams across a wide range of activities, including safety compliance, invoicing, training coordination, reporting, customer escalations, and vendor management.

You'll play an key role in helping our Operations Managers, Directors, technicians, and contractors work efficiently while ensuring the highest standards of customer service, compliance and safety. Safety, Compliance & Training Coordinate and support safety initiatives, including safety meetings, OH&S; committee activities, reporting, and compliance tracking. Coordinate training for team members and assist with tracking required certifications and compliance requirements.

Provide administrative and operational support to Technical Operations leaders and teams across multiple locations. Support maintenance and operational programs through tracking, reporting, documentation, and data management.

Field Support

Coordinate and support the locate program, ensuring accurate records and compliance with service standards and timelines. Assist with locate requests, temporary service wires, pole transfers, and related work order administration. Maintain operational data, reports, and system information to support field operations and regulatory requirements.

Escalation Support

Coordinate and support damage claims, restoration activities, traffic control requests, and other operational service requests. Investigate and respond to customer, contractor, and key partner inquiries, ensuring timely follow-up and resolution.



Partner with Operations leaders to manage escalated issues and deliver a positive customer experience through effective communication and relationship management.

Review and process contractor and vendor invoices, ensuring accuracy. Create purchase orders and coordinate payments for contractors, equipment, materials, and operational services. Support budget management by tracking expenses and promoting accurate, cost-effective use of resources.

High school diploma or equivalent.

Experience in an administrative, operations or customer service role. Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office applications, particularly Outlook, Excel, Word, and Teams. Ability to confidently navigate challenging conversations and support issue resolution. Ability to work independently while supporting a large and geographically dispersed team.

Experience in telecommunications, utilities, construction, field operations, or a similar operational environment is an asset. Familiarity with unionized workplaces and supporting field-based teams is an asset. Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia.

After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen. We’re always listening, learning, and adapting because our customers (and our people) expect us to.

And just like we invest in our network, we invest in you, with intention and for the long run. We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

We encourage you to reach out and let us know how we can support your participation. #

📌 Support Operations Manager (Greater Sudbury)
🏢 Eastlink
📍 Greater Sudbury