- Providing IT Technical services to clients and ensuring processes and procedures are aligned to the shared-services delivery model

- Providing operational support of the corporate infrastructure and maintaining various systems with the primary focus

- Providing Amazon,Azure and On-prmises systems setup, installation, configuration and maintenance including hardware, operating systems and applications

- Installing and repairing network infrastructure

- Testing and implementing updates including firmware,system patches and application upgrades

- Troubleshooting and resolving hardware, software, application and various IT equipment problems potentially engaging internal or external resources for solving complex problems

- Monitoring overall performance of the IT environment and make recommendations for improvement

- Responding to incidents, requests for service and support,



and potentially coordinating resolution with internal or external resources

- Documenting and maintaining current systems, processes, and procedures

- Ensuring that ITIL methodologies including Change, Incident and Problem Management are an aspect of all infrastructure and system support

Job Types: Full time, Permanent

Pay: $42,000.00-$52,000.00 per year

Benefits

- Dental care

- Life insurance

- Paid time off

- Vision care

Ability to commute/relocate

- Richmond Hill, ON L4B 1H3: reliably commute or plan to relocate before starting work (required)

Education

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Richmond Hill, ON L4B 1H3

📌 Technical Support Analyst (Richmond Hill)
🏢 Cakes Technology
📍 Richmond Hill