TECHNICAL SUPPORT SPECIALIST – IT SYSTEMS & APPLICATIONS

ABOUT AIRTEK ONTARIO

Airtek Ontario is a leading wholesaler specializing in high-quality HVAC equipment and home energy efficiency solutions. Serving contractors, dealers, builders, and service companies throughout Ontario, we are committed to providing exceptional products, reliable service, and efficient business operations.

As our business continues to grow, we are seeking a technically skilled, analytical, and solutions-oriented Technical Support Specialist – IT Systems & Applications to join our team in Richmond Hill, Ontario.

THE OPPORTUNITY

As our Technical Support Specialist, you will play an integral role in maintaining and improving the technology systems that support our daily business operations. You will be responsible for supporting ERP and business applications, troubleshooting system issues, maintaining websites and e-commerce platforms, developing system integrations and automation workflows, and assisting with internal IT operations.

This position combines business systems administration, web application support, systems integration, and technical problem-solving. It requires someone who can work independently across multiple technologies, identify practical solutions, and collaborate effectively with internal departments, external vendors, and developers.

The ideal candidate is someone who:

- Has strong analytical, troubleshooting, and problem-solving skills.
- Is comfortable working with business applications, APIs, websites, and technical systems.
- Is organized, detail-oriented, and capable of managing multiple priorities.
- Can independently investigate technical issues and implement practical solutions.
- Communicates effectively with both technical and non-technical employees.
- Is adaptable, self-motivated, and eager to improve systems and automate business processes.
- Has experience supporting ERP systems, e-commerce platforms, web applications, or systems integrations.

If you are looking for an opportunity to contribute to a growing Canadian company by improving its technology infrastructure, business systems, and operational efficiency, we encourage you to submit your resume along with a brief cover letter outlining your relevant experience and qualifications.

RESPONSIBILITIES

Your responsibilities include

- Maintain, configure, and troubleshoot Zoho Books, Zoho Inventory, and other internal business applications.
- Support daily ERP operations, including sales orders, purchase orders, inventory management, customer records, and product data.
- Investigate system errors, data inconsistencies, synchronization problems, and application performance issues.
- Develop and maintain custom functions, reports, workflows, and business process improvements.
- Develop, maintain, and troubleshoot API integrations between internal systems and third-party platforms.
- Support integrations involving Shopify, WooCommerce, Zoho, and other business applications.
- Build and maintain scripts and automated workflows for data synchronization, reporting, and administrative processes.
- Troubleshoot REST APIs, webhooks, authentication, data processing, and integration errors.
- Maintain and troubleshoot company websites and e-commerce platforms,



including Shopify and WordPress/WooCommerce.
- Support website functionality, product catalogs, online forms, customer-facing applications, and administrative features.
- Implement website improvements, bug fixes, technical updates, and technical SEO fixes, including indexing, redirects, canonical URLs, sitemaps, and Google Search Console issues.
- Develop, modify, test, and maintain internal web applications and business tools, including dealer applications, warranty management systems, online forms, and administrative workflows.
- Troubleshoot application features involving APIs, data validation, email notifications, and PDF or document generation.
- Participate in requirements gathering, application testing, debugging, code maintenance, and technical documentation.
- Support cloud-hosted applications and websites, including relevant AWS EC2, Linux/Ubuntu, Vercel, and other hosting environments.
- Troubleshoot DNS records, domain configurations, SSL certificates, application deployments, server connectivity, reverse-proxy configurations, and hosting-related issues.
- Coordinate website migrations, hosting changes, and technical escalations with external service providers.
- Provide technical support to employees and internal departments for software, user access, business applications, and account-related issues.
- Support Google Workspace, company email accounts, and business communication platforms, including CallTrackingMetrics.
- Manage user accounts, permissions, password resets, and multi-factor authentication configurations within authorized systems.
- Maintain accurate product information, including SKUs, model numbers, specifications, and technical documents across ERP and e-commerce platforms.
- Prepare, validate, and import product data using CSV files, spreadsheets, and other data-processing tools.
- Assist with product mapping, data cleanup, inventory reporting, and resolving inconsistencies between business systems.
- Maintain technical documentation, system configurations, operating procedures, and project records.
- Coordinate with internal departments, third-party vendors, hosting providers, and external developers to resolve technical issues and implement improvements.
- Identify opportunities to improve system reliability, automate repetitive tasks, streamline workflows, and enhance overall operational efficiency.
- Perform other duties as assigned by Management, including technical projects and system improvements.

QUALIFICATIONS The successful candidate will possess:

- Relevant education, training, or practical experience in information technology, computer science, software development, business systems, or a related field.
- Experience administering, maintaining, or troubleshooting ERP systems, business applications, or web-based platforms.
- Working knowledge of REST APIs, JSON, webhooks, authentication, and systems integration.




- Experience with Shopify and WordPress/WooCommerce, including website maintenance and troubleshooting.
- Experience investigating application errors, data inconsistencies, and technical issues across multiple systems.
- Strong data management skills, including CSV processing, Excel, data imports, and data validation.
- Knowledge of DNS, domain management, SSL certificates, website hosting, and general cloud infrastructure troubleshooting.
- Strong analytical, debugging, and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks, prioritize issues, and work independently in a fast-paced business environment.
- Strong verbal and written communication skills, with the ability to explain technical issues to non-technical employees.
- Ability to document technical procedures, system configurations, and solutions clearly.
- Proficiency with relevant technical tools and software.

The following technical experience is considered an asset:

- Zoho Books, Zoho Inventory, and other Zoho applications.
- JavaScript, TypeScript, Node.js, React, or Next.js.
- AWS EC2, Linux/Ubuntu, Vercel, or Cloudflare.
- SQL or NoSQL databases.
- Automation tools such as n8n or scripting languages.
- Google Workspace administration.
- Git and version control.
- Google Search Console and technical SEO.
- Experience integrating ERP, e-commerce, inventory, and other business systems.
- Experience developing or maintaining internal business applications and automated workflows.

WHAT WE OFFER

- Competitive salary based on experience and qualifications.
- Opportunities to work on diverse IT systems, integrations, and business technology projects.
- Opportunities to develop technical skills and expand responsibilities as the company grows.
- Ongoing learning and exposure to a broad range of business applications and technologies.
- A professional, supportive, and collaborative team environment.
- Stable, full-time employment with a growing Canadian company.

WORK SCHEDULE

- Full time, Monday to Friday.
- Occasional evenings or weekends may be required for system maintenance, technical updates, or urgent operational issues.

COMPENSATION Pay: Commensurate with experience and qualifications.

WORK LOCATION

Richmond Hill / Markham, Ontario.

Candidates must be able to commute reliably to the workplace.

LANGUAGE REQUIREMENTS

- Fluent in spoken and written English (required).
- Second language considered an asset.

EXPECTED START DATE As soon as possible.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits

- On-site parking
- Store discount

Application question(s):
- How many years of relevant hands-on experience do you have in IT systems support, business applications, web development, or systems integration?
- Do you have experience administering or troubleshooting ERP systems or business applications?
- Do you have experience maintaining or troubleshooting Shopify, WordPress, or WooCommerce websites?
- Have you worked with cloud hosting, Linux/Ubuntu, DNS, SSL certificates, or website deployments?

Experience:
- Customer Service: 1 year (preferred)

Language:
- another language (preferred)

Work Location: In person

📌 Technical Support Specialist (Richmond Hill)
🏢 Airtek Nova Scotia
📍 Richmond Hill