OpenText seeks a Senior Technical Support Specialist skilled in troubleshooting and client service for IT Operations Management Suite integrations. Shift work may be required. This senior-level specialist supports clients with complex technical issues across diverse environments.

The work combines critical thinking, technical troubleshooting, communication, incident management, and product knowledge. You will help clients use OpenText software successfully while collaborating with development and other teams. Handle first-contact technical inquiries about IT Operations Management Suite Troubleshoot complex issues and provide alternative support options Document software defects and client suggestions with development Knowledge of Windows, Linux, web servers, and HTML Understanding of databases, networking, Docker, Kubernetes, and virtualization Apply technical troubleshooting, client communication, and incident management skills while supporting OpenText clients across complex environments. #

📌 Technical Support Specialist (phone and remote) (Ontario)
🏢 opentext
📍 Ontario