Master complex customer service and front office workflows as a Collision Experience Specialist at Craftsman Collision. Support scheduling, documentation, and repair coordination.This specialist role advances the customer experience career path beyond the Advisor position. You will apply The Craftsman Way across front office operations, while managing escalated concerns, insurance situations, and repair communications. Reporting to the Shop Manager, you will coordinate customer needs throughout each repair process.Key Responsibilities:
Manage complex files and escalated customer service concernsSchedule estimates, repairs, and transportation requirementsOwn vehicle drop off and delivery processesMonitor workflow, documentation, parts,
and corrective actionsMentor Collision Experience Advisors and relay customer prioritiesRequirements:
Minimum one year in collision or automotive customer serviceUnderstanding of front office workflows and The Craftsman WayAbility to handle complex customer and insurance situationsStrong organizational, problem solving, and interpersonal skillsHigh school diploma required;
post secondary education an assetBring collision customer service, workflow coordination, and front office expertise to Craftsman Collision’s customer experience standards.
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