Senior Project Manager – Education in the USA or Canada

Cloud for Good is seeking an experienced Senior Project Manager to independently lead complex, enterprise-scale Salesforce implementations ($1M+) for Higher Education organizations. You will own delivery end to end, leading a team of Cloud for Good consultants (10+), client staff, and partners across workstreams such as platform build, data migration, integrations, reporting, and change management.

A Senior Project Manager serves as the day-to-day delivery leader and trusted advisor for clients throughout the project lifecycle. Successful candidates lead complex technology implementations with cross-functional teams and deliver measurable business outcomes to their clients.

Successful candidates bring a proven record of delivering large Salesforce implementations and recovering at-risk engagements. They combine strong project governance with the leadership skills needed to build trust with client executives and lead high-performing teams. Salesforce experience, ideally including Education Cloud (EDC), and a commitment to advancing our clients’ missions are essential.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Key Responsibilities

Plan and Govern

- Lead project initiation, kickoff, and discovery, including a formal discovery readout to client leadership
- Establish and maintain governance: project plan, RACI, communication and escalation plans, RAID log, and deliverable register
- Facilitate steering committees, phase-gate reviews, and decisions with client leadership

Lead Delivery





- Define team roles, allocations, and coverage across Cloud for Valuable, client, and partner resources, and coordinate third-party vendors
- Run Scrum ceremonies and partner with client product owners to prioritize the backlog
- Forecast scope, capacity, and velocity each sprint, and set build-team ways of working (story refinement, build, QA, environments, client approval)
- Plan and lead testing, defect triage, and quality reporting
- Manage the transition to ongoing support
- Surface follow-on opportunities and support scoping of future phases of work
- Mentor consultants and contribute reusable practices to Cloud for Good’s delivery methodology

Manage Scope, Budget, and Risk

- Own the project budget, burn, and forecasts; address variances before they become problems
- Manage scope against the contract and develop and negotiate change orders
- Identify, escalate, and mitigate risks; when a project is at risk, re-baseline and restore momentum and client confidence

Lead People and Stakeholders

- Serve as the day-to-day client lead and first escalation point; build trusted relationships with client project leaders and executives
- Deliver weekly status to client and Cloud for Good leadership, tailored to each audience
- Monitor team workload and morale,



and foster a respectful, high-performing team

What You Bring

Required

- 7+ years of relevant experience, including 3+ years leading enterprise software or CRM implementations in a consulting or client services environment
- Accountable Project Manager on multiple enterprise software or CRM implementations, including at least one project exceeding $1M and three projects exceeding $500K from initiation through go-live
- Experience leading remote, integrated teams of 10+ that include client staff and third-party partners
- Hands-on Agile/Scrum delivery, including backlog management and capacity and velocity forecasting
- Full-lifecycle experience: discovery, build, data migration, testing, cutover, go-live, and ongoing support
- Strong financial acumen: budget forecasting, scope control, and change order negotiation
- Executive presence: running steering committees and leading difficult conversations about scope, budget, timeline, and organizational change
- Proficiency with delivery tools such as Jira, Smartsheet, and Microsoft 365
- Experience using AI tools to improve delivery efficiency, reporting, or documentation
- Bachelor’s degree in a related field or equivalent experience

Preferred

- Salesforce implementation experience and certifications (e.g., Administrator, Education Cloud Consultant), ideally including Education Cloud (EDC)
- PMP, PMI-ACP, or Scrum certification (e.g., CSM, PSM)
- Knowledge of Higher Education business processes such as gift processing, recurring giving, major gifts and moves management, grants, and program

📌 Senior Project Manager – Education in the USA or Canada (Ottawa)
🏢 Cloud4good
📍 Ottawa