← Back to Careers Voice Call Analyst RL-2026-002 ? Cochin 4–5 Years Full Time

About The Role
We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.

Key Responsibilities
• Listen to and analyse AI voice call recordings against defined evaluation criteria
• Assess calls for compliance, tone, accuracy, and contextual appropriateness
• Provide structured written summaries and quality scores for each evaluated call
• Identify patterns, recurring issues, and areas for AI model improvement
• Flag non-compliant or high-risk interactions for escalation




• Contribute to feedback loops that improve AI voice system performance Required Skills
• 4–5 years of experience in a BPO, call centre, or voice quality assurance role
• Excellent English communication skills — both written and verbal
• Solid analytical and critical thinking skills
• Ability to evaluate tone, intent, and compliance in voice interactions
• High attention to detail and ability to work with structured evaluation frameworks Job ID RL-2026-002 Location Cochin, India Employment Type Full Time Experience 4–5 Years Department Quality & Governance Compensation Not Disclosed Apply for Position Full Name
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📌 Voice Call Analyst (Cochin)
🏢 RevaLabs
📍 Cochin