Company Details Company Name: Polyzor IT Services Inc. Industry: Information and cultural industries

Location:
505 Queensway East, Mississauga Employment Details Summary of Duties
• Provide Helpdesk support to end-users
• Monitor customers’ IT environments using RMM and other Consoles. Respond quickly and effectively to requests received through Alerts and Ticketing system.
• Record all support activities, progress, actions, and status tasks within Ticketing system. Provide transparent and detailed closure comments for customer review. Document resolution activities for future reference.
• Install, test and configure new workstations, peripheral equipment, and software
• Configure and maintain Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams, Intune.
• Install, configure and support network and local printers, MFPs and scanners.
• Configure and support Android and iPhone-based smartphones.




• Engage with hardware and software vendors to troubleshoot specific issues. Qualifications
• Knowledge of Windows 11 OS – installation, setup in AD and AAD environments, troubleshooting of storage, performance, printing and other issues.
• Knowledge of Microsoft Office 365 technologies
- Email, SharePoint, OneDrive, Teams, Intune.
• Understanding of all basic networking concepts
• CompTIA A+, Network +, Security+, similar certification or experience.
• Microsoft MCP, Fortinet (or other key vendors/manufacturer specific technical certifications).
• Ability to work independently and as part of a team environment.
• Excellent customer service skills, including end-user support experience with verbal and written communication skills.
• Motivation to acquire new knowledge through learning and experience with new technologies.

📌 Junior Support Engineer (Mississauga)
🏢 TDSB Community Services
📍 Mississauga