Lead with passion at Roots as a Retail Team Lead, promoting exceptional customer experiences and supporting the sales team. This role is vital for driving store success and team motivation.

As a Retail Team Lead at Roots, you will bridge the leadership and sales teams, aiding in store operations while directly reporting to the Store Manager. With a strong focus on customer service and team development, you will model effective selling practices and motivate others to achieve goals in a luxury retail environment.

Key Responsibilities:

- Assist Store Manager in operational functions and store coverage
- Model and promote customer service excellence at all times
- Lead and motivate the sales team towards exceeding sales goals
- Participate in onboarding processes and training of recent associates
- Communicate performance feedback to enhance team effectiveness

Requirements:

- Minimum 1 year experience in retail, luxury experience preferred
- Proven leadership in guiding sales teams
- Strong organization and problem-solving skills
- Ability to manage POS and banking procedures
- Flexibility for varied weekly shifts including weekends

Drive positive change and elevate customer experiences as a Retail Team Lead at Roots.

📌 Retail Team Lead at Roots (London)
🏢 Colonial Group
📍 London