When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitlePerten Customer Care Manager

Location(s) CAD Remote – AB

Job Description The Customer Care Manager responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Escalates unresolved issues to Technical Support team. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Ensures complete and accurate documentation of customer requirements. Provides order entry and order management support for customers. Schedules orders and service dates, creates invoices.





Customer Care Management:

- Act as a liaison to provide product and service information, addressing inquiries related to sales initiatives.
- Ensure the team delivers exceptional customer service by managing a high volume of calls, maintaining consistent telephone coverage, and resolving customer issues with accuracy and efficiency.
- Develop key performance indicators to ensure accountability for all team members
- Foster sustainable relationships and trust with customers through open and interactive communication.
- Oversee the processing of orders, ensuring adherence to customer purchase orders and quote terms.
- Collaborate with Sales Representatives, Buyers, Logistics, Accounts Receivable, Pricing Analysts, and other stakeholders to ensure coordinated, comprehensive, and value-driven customer support.
- Address and reconcile AR issues, quality concerns, complaints, and discrepancies promptly.
- Manage general administration tasks, including

📌 Perten Customer Care Manager (Canada)
🏢 PerkinElmer
📍 Canada