Do you have experience in customer services, program/project management working on diverse, complex projects ? Have you worked in engineering or a technical domain within the aerospace industry and would you like to progress and develop new skills? Then this job is for you

The A220 commercial aircraft Programme is looking for a Configuration Manager, Customer Services to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work collaboratively across the A220 Programme organization to improve in-service fleet performance.

Reporting to the Head of Governance & Business Planning in Customer Services, you will contribute to the core mission of the Fleet Efficiency team: ensuring the safe and economic operation of the in-service Airbus A220 fleet while continuously improving customer satisfaction.

The team is structured to foster autonomous, cross-functional collaboration where members support one another and learn collectively.

In your role as Configuration Manager, Customer Services, you will maintain control over the A220 in-service configuration by orchestrating the A220 Service Bulletin Control Board (SBCB).

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and secure environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

- Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.




- Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
- Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
- Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

- Own and manage the Service Bulletin Control Board (SBCB);
- Manage the weekly SBCB agenda to ensure all required topics are addressed;
- Coordinate with In-Service Program Managers to ensure topics are fully prepared and ready for presentation based on their developmental stage;
- Track all Program Change Requests (PCRs) impacting the in-service fleet and ensure an appropriate in-service strategy and commercial policy are presented and approved at the SBCB in a timely and high-quality manner;
- Ensure that SBCB decisions are properly documented and distributed;
- Ensure that commercial policies are formally recorded and approved;
- Work closely with the Warranty team to align SBCB decisions with applicable warranty policies;
- Ensure Major In-Service Problems (MISP) and Continued Airworthiness Review Board (CARB) items are prioritized at the SBCB;




- Identify and communicate technical publication priorities (e.g., SB, AWL, AMP, OIT, IPDP) to relevant stakeholders;
- Maintain and update the SBCB process referential, driving continuous improvement and liaising with key interfacing processes (CCB, Fleet Improvement, Technical Publications, etc.);
- Uphold high standards for SBCB decision-making and management processes.
- Collaborate with the Program Configuration Management team to ensure in-service requirements and decisions are properly identified and documented at the program level (e.g., attending Pre-CCB meetings);
- Deliver consistent and standardized outputs to Program Change boards.

Your boarding pass:

- You hold a Bachelor’s degree in Engineering (e.g., Aeronautical Engineering), Project Management, or equivalent technical experience;
- You have a minimum of five (5) years of experience in the aerospace industry or an In-Service Program Management environment;
- You have a proven track record of managing multidisciplinary projects, supported by strong business and financial acumen paired with a strategic perspective;
- You are recognized for your proactivity and rigorous time management. Highly autonomous, you take full ownership of your responsibilities and possess a demonstrated ability to navigate in a fast-paced environment with evolving priorities;
- You possess excellent interpersonal and communication skills, with a proven ability to influence stakeholders at all levels and an uncompromising commitment to professional integrity and customer focus;
- You ideally bring previous experience with Airbus—specifically on the A220 program—and/or extensive know

📌 Configuration Manager, Customer Services (Montreal)
🏢 Airbus
📍 Montreal