About us

Microdose Mushrooms is a Canadian online dispensary specializing in psilocybin microdosing capsules, dried mushrooms, and functional mushroom supplements, shipped discreetly across Canada. We're hiring a Customer Support Representative to help our customers by email and chat.

What you'll do

- Answer customer emails and live-chat messages about orders, shipping, payments, and products
- Track packages, resolve delivery issues, and process replacements or refunds
- Help customers choose products and route dosing or health questions to the right resources
- Flag recurring issues to the team and help improve our FAQ and help content

What we're looking for

- Excellent written English; French is an asset
- 1+ year in customer support, retail, or another customer-facing role
- Comfortable with email, chat tools, and order systems (WooCommerce experience is a plus)
- Discretion and empathy - our customers value privacy
- Located in Canada with reliable internet

Pay and hours

$18-22 CAD per hour depending on experience. Remote, anywhere in Canada. Weekday coverage, 9am-6pm Pacific.

📌 Customer Support Representative (Canada)
🏢 Microdose Mushrooms
📍 Canada