Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32267: Manager, Provincial Offences
- Union: Non-Union
- Job Description ID #: 2136
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on October 21, 2026.
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Director, Customer Service, POA & Financial Integration, the Manager, Provincial Offences provides strategic leadership and operational oversight for the Provincial Offences Administration (POA) Office, including court administration, court operations, fine collections, and customer service functions. The position is responsible for the planning, implementation, monitoring, analysis and continuous improvement of programs, services, and business processes to ensure legislative compliance, service excellence, and alignment with municipal and provincial priorities.

The Manager exercises sound judgment and strategic decision-making in a complex and evolving environment,



ensuring appropriate levels of service and business support are maintained for judicial officers, court users, service partners, and stakeholders. The position develops and maintains team-oriented relationships with internal departments, the Ministry of the Attorney General, enforcement agencies, legal stakeholders and community partners, while ensuring compliance with applicable legislation, policies, standards, agreements and regulatory requirements.

GENERAL DUTIES

Provides strategic leadership and operational oversight for the delivery of Provincial Offences Administration (POA) services, including court administration, courtroom operations, fine collections, customer service, and legislative compliance activities, ensuring alignment with municipal priorities, Ministry of the Attorney General directives, and applicable legislation.

Provides leadership, oversight, and accountability for the administration and delivery of delegated quasi-judicial functions within POA. Exercises legislated authorities and performs duties assigned to the Court Manager as Clerk of the Court under the Provincial Offences Act, Courts of Justice Act, Ministry directives, and applicable legislation, while ensuring the appropriate exercise of delegated authorities by supervisory and administrative staff.

Signs as Commissionaire of Oaths for court documents as required.

Ensures compliance with the Provincial Offences Act, Courts of Justice Act, Municipal Freedom of Information and Protection of Privacy Act, applicable regulations, Ministry directives, Memorandum of Understanding, City policies, and established court administration standards.

Leads Coordinators responsible for court administration, court support, and enforcement and support functions. Directs the planning, implementation, monitoring, evaluation,

📌 Job ID #32267: Manager, Provincial Offences (Canada)
🏢 The City of Hamilton
📍 Canada