MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking amotivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience. Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner Resolving technical issues efficiently, aiming for first-contact resolution Researching and retrieving information across systems to address customer concerns Accurately documenting customer interactions and claims in internal systems Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures Protecting customer privacy and handling confidential information responsibly Participating in ongoing training and team meetings to stay current on systems, products,



and procedures The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age or older High school diploma or equivalent Typing speed of at least 20 words per minute Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with the Windows operating system A calm, empathetic, and customer-first mindset A collaborative spirit and a passion for helping others Starting compensation is based on experience, and

we offer
a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why

we offer
a variety of benefits and incentives that go beyond a paycheck. Paid Time Off: Earn PTO and paid holidays to take the time you need. Health

Benefits:
Full‑time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance: Access life insurance options to safeguard your loved ones. Paid Training: Casual Dress Code: Be comfortable while you work. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.



The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. MCI and its subsidiaries, we embrace differences and believe diversity perks our employees, company, customers, and community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent requir

📌 Entry Level Remote Technical Support Representative (Canada)
🏢 The Sydney Call Centre
📍 Canada