POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping people, solving problems, and representing top global brands? We’re looking forCustomer Service Representativesto join our fast-growing team

In this role, you’ll provideinbound customer support, technical troubleshooting, help desk assistance, and back-office processingfor bothcommercial and public sector clients. You’ll have the opportunity to deliverexceptional customer experienceswhile building valuable skills in adynamic, high-growth environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES





WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

- Manage inbound calls, chats, and emails with professionalism and empathy

- Resolve product, process, and basic technical inquiries while aiming forfirst-contact resolution

- Identify customer needs and offerrelevant product or service solutions

- Research, troubleshoot, and collaborate with internal teams to resolve issues

- Document customer interactions accurately and maintain data confidentiality

- Stay updated through ongoing training and knowledge resources

- Uphold service standards andmeet performance goalsin a fast-paced environment

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A VALUABLE FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply.



The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

- Must be18 years or olderwith ahigh school diploma or equivalent
- Excellentwritten and verbal communication skills
- Strongproblem-solving, conflict resolution, and troubleshootingabilities
- Ability to type20+ WPMand navigate multiple systems confidently
- Proficiency withMicrosoft Officeand familiarity withWindows operating systems
- Reliable, punctual, and motivated with a strongwork ethic
- Customer-first mindset: empathetic, patient, and responsive
- Ability tomulti-task, self-manage, and adaptin a fast-paced setting
- Team-oriented with apositive, professional attitude

Preferred Experience (Not Required)

- 1+ year incustomer service, contact center, help desk, technical support, inside sales, or back-office roles
- Experience handlinggovernment or enterprise accounts
- Knowledge ofCRM toolsor call center systems

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and inc

📌 Customer Service Representative (Canada)
🏢 The Sydney Call Centre
📍 Canada