Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Please see Special Instructions for more details.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Location Saskatchewan Polytechnic Saskatoon Campus

Other Location(s) Saskatchewan Polytechnic Saskatoon Campus

Hours of Work Regulated 36 hours (5/4 work pattern)

Category of work Full Time

Salary Range Temporary Market Stipend

Total Assigned days (AC) / Total Hours per biweekly pay

72 hours biweekly

Start Date 10/28/2026

Closing Date 10/16/2026

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties





The Enrolment Services Frontline Support Specialist is a key member of the Enrolment Services team and serves as a primary point of contact for students, prospective students, and internal and external stakeholders for all applicant, student, alumni and other eternal inquiries to Enrolment Services at Saskatchewan Polytechnic covering a breadth of service areas and support. Reporting to the Manager the Student Services Hub/Enrolment service and receiving day-to-day guidance and support from the Team Lead, this role upholds Saskatchewan Polytechnic's commitment to student success by fostering a welcoming, responsive, and service-oriented environment. The Enrolment Services Frontline Support Specialist delivers high-quality first point of contact front-line support across multiple channels—including in-person, phone, email, and virtual service—ensuring that every interaction is handled with professionalism, accuracy, and care.

In a fast-paced, high-volume setting, the Enrolment Services Frontline Support Specialist provides assistance to different areas including enrolment, admissions, student records, registration, and general services. Responsibilities include providing and processing documents related to student inquiries, interpreting student account information, and offering clear guidance and support across systems used for registration, course adjustments, payments, and account access.

Collaboration is essential,



and the Enrolment Services Frontline Support Specialist works closely with colleagues across Enrolment Services, Student Services, International Education, Indigenous Strategy, Finance, ITS , Continuing Education, and academic areas. The role also communicates with external partners, including government agencies and educational institutions, ensuring consistent, clear, and student-centered service. With a high-level understanding of academic timelines, institutional policies, and student support systems, the Enrolment Services Frontline Support Specialist demonstrates empathy, initiative, and problem-solving to help students navigate complex situations, resolve issues, and access the information and resources they need.

Front-Line Client Service Delivery

- Serve as the first point of contact for all student and client inquiries through in-person, phone, email, and chat interactions. The Enrolment Frontline Support Specialist must quickly assess inquiries, determine appropriate responses, and ensure timely resolution.
- Resolve inquiries using a first-contact resolution approach, providing clear and accurate explanations for various academic and administrative processes, including admissions, registration, financial aid, student records, and other student-related services.
- Provide skilled and empathetic communication when addressing complex or sensitive situations.
- Interprets, and analyzes data within student information and CRM systems, ensuring accurate processing of personal and academic account updates.
- Leverage advanced system tools, custom reports, and historical data to investigate discrepancies and resolve a wide range of complex inquiries—including academic and financial concerns, compliance-related questions.

📌 Frontline Support Specialist (Saskatoon)
🏢 Saskatchewan Polytechnic
📍 Saskatoon