Make a positive impact as a Collection Customer Service Agent. Utilize your empathy and listening skills to assist clients with payment agreements in a supportive setting. In this full-time role, you'll foster trust-based relationships with clients while analyzing and understanding their financial situations. Your customer service and advisory skills will help form effective solutions tailored to individual needs. As part of a hybrid team, you will begin with a comprehensive training program designed to hone your skills in client engagement and support.

Key Responsibilities
Contact clients to establish trusting relationships Analyze clients' financial situations with care Address client needs and resolve issues efficiently Propose tailored solutions for financial agreements Educate clients on financial benefits and options

Requirements:
High school diploma required Proven customer service and advisory experience Bilingual in English and French Expertise in building strong client relationships Ability to assess large volumes of information Bring your passion for customer service and empathy to help clients navigate their financial journeys.

📌 Collection Customer Service Agent Role (Montreal)
🏢 National Bank of Canada
📍 Montreal