Support AutoCanada team as a Remote IT Service Desk Analyst in Winnipeg, MB. You'll be the first point of contact for IT assistance, providing essential support and troubleshooting services. In this full-time position, you will engage with team members, logging incidents, responding to queries, and managing onboarding tasks. Your responsibilities will include troubleshooting, dispatching tickets, and documenting solutions. This role offers a unique prospect to grow in a dynamic environment while enhancing your IT support skills.

Key Responsibilities
• Act as first contact for IT-related issues
• Log incidents and create detailed tickets
• Perform basic troubleshooting and password resets
• Assist with employee onboarding and offboarding
• Document resolutions and maintain the knowledge base

Requirements:
• Solid interpersonal and customer service skills
• Effective time management and reliability
• Basic skills in Windows and MS Office
• Familiarity with ServiceNow software is a plus
• Knowledge of ITIL service delivery framework is an asset Bring your IT support expertise to AutoCanada and enhance our team's productivity and service quality.

📌 Remote IT Service Desk Analyst Winnipeg (Edmonton)
🏢 AutoCanada
📍 Edmonton