Sunwapta Falls Jasper Rocky Mountain Lodge Front Desk Agent & Night Audit Cover Alberta

Sunwapta Falls Rocky Mountain Lodge Jasper, AB$17–$18 an hour
- Full-time Job detailsPay$17–$18 an hourJob typeFull-timeShift and scheduleNight shiftEvening shiftDay shiftLocationJasper, ABFull

job description
We are a seasonal property with positions starting May 6, 2026 until October 2026.
For our international applicants, please note we do not have any LMIA spots available at this time.
Schedule:3 Front Desk shifts (day/evening)2 Night Audit shifts (overnight)Wage:$17/hour – Front Desk shifts$18/hour – Night Audit shiftsWe are seeking a friendly, professional, and detail-oriented Front Desk Agent / Night Auditor to join our team at our seasonal hotel in the Canadian Rockies. This hybrid role combines guest-facing front desk service with overnight night audit responsibilities and plays a vital role in ensuring an exceptional guest experience and accurate daily reporting.
As a key member of the guest services team, you will be the first point of contact for guests during front desk shifts and the sole overnight representative of the hotel during night audit shifts. This position requires solid customer service skills, attention to detail, and the ability to work independently.

Key Responsibilities
Front Desk Responsibilities (3 Shifts/Week)Greet guests and provide a warm, welcoming first impressionCheck guests in and out and process paymentsAnswer phones and respond to guest inquiriesMake and modify reservationsHandle guest complaints and resolve issues professionallyUpdate guest accounts and recordsBook tours and coordinate with other departmentsPerform basic administrative tasks such as filing and data entryNight Audit Responsibilities (2 Shifts/Week)Complete night reconciliation of all revenue-based transactionsReconcile non-cash transactions for all departmentsCross-reference till tapes and balance daily cash-outsEnter data into required reports (labour, category, maintenance, cabin, etc.)Process refunds, adjustments, and over/short discrepanciesTroubleshoot basic Excel formulas and data entry issuesNotify supervisors of discrepancies or concernsGuest Service & Operations (All Shifts)Respond to guest concerns in a timely and professional mannerCross-sell and promote hotel, restaurant, and retail offeringsAssist tour directors and bus drivers with high-service retail purchasesSecurity & Overnight Duties (Night Audit Shifts)Ensure the main lodge is secured and cleared of staffConduct perimeter and security checksMonitor staff accommodation areas overnightWork independently without supervisionPerform other duties as assignedQualificationsHigh school diploma or equivalent1–2 years of customer service or hospitality experience (night audit experience is an asset)Strong organizational, multitasking, and problem-solving skillsProficiency with computers, data entry, and Microsoft ExcelExcellent written and verbal communication skillsAbility to work under pressure and handle guest issues professionallyMust be available for both daytime/evening and overnight shiftsCompensation & BenefitsWages: $17/hour (Front Desk)
· $18/hour (Night Audit) plus bonusesStaff Accommodation: Available for employees 18+ at $4.41 per dayCompletion Bonus: $1 bonus for every hour worked upon contract completion, plus an additional bonus covering the cost of rentReferral Bonus:



$500 if both your contract and your referral’s contract are completed

Hike Jasper Jasper Camping Canadian Rockies

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