Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Why this role is important? Why work at Specialty Health Network? Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, skilled training, and development and many more perks

Shoppers Drug Mart is part of Loblaw, the largest employer in Canada – making your career opportunities within our larger organization - endless

Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, provide physicians with resources to manage their patients, facilitate reimbursement, and enhance patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders.

Senior Program Manager The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic direction, influence key decisions, and translate business objectives into actionable plans that drive strong program and customer outcomes.

You will lead and be accountable for complex programs and initiatives from strategy through execution, collaborating with and leading cross-functional teams to ensure programs meet client, business, financial, performance, and regulatory objectives.

What you will do:





Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goals

Act as a key strategic partner and primary point of contact for clients, building trusted relationships, influencing program and business decisions, and identifying insights that support program and business growth

Develop, implement, and monitor strategies to drive program growth, sustainability, innovation, efficiencies, and continuous improvement

Lead cross-functional stakeholders to drive alignment, accountability, and successful execution

Oversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements

Leverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision‑making

Establish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business results

Lead client presentations, business reviews, and strategic discussions, translating complex information into clear recommendations and actions

Anticipate evolving client, market, and program needs and proactively identifying opportunities, risks,



and mitigation strategies

Provide input and subject matter expertise during RFPs and lead or support the development and renewal of program contracts

Ensure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligations

What you will need:

5+ years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent experience

Strong understanding of the Canadian healthcare system; knowledge of provincial drug reimbursement programs and third‑party drug coverage is an asset

Proven client relationship and account management skills, including direct interaction with clients and senior stakeholders

Demonstrated strategic leadership and ability to influence and drive results without direct authority

Strong business and financial acumen, including hands‑on budget management and experience managing against financial and performance targets

Strong program and project management skills, with the ability to manage complex initiatives, competing priorities, risks, and dependencies

Strong critical thinking, problem‑solving, and decision‑making skills

Excellent communication and presentation skills, with the ability to communicate and influence across multiple levels of an organization

University degree or equivalent industry‑related experience; a business or healthcare professional designation is an asset

Bilingualism is an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and th

📌 Senior Program Manager (Winnipeg)
🏢 Shoppers Drug Mart
📍 Winnipeg