Make a positive impact as a Collection Customer Service Agent. Utilize your empathy and listening skills to assist clients with payment agreements in a supportive environment. In this full-time role, you'll foster trust-based relationships with clients while analyzing and understanding their financial situations. Your customer service and advisory skills will help form effective solutions tailored to individual needs. As part of a hybrid team, you will begin with a comprehensive training program designed to hone your skills in client engagement and support.

Key Responsibilities
• Contact clients to establish trusting relationships
• Analyze clients’ financial situations with care
• Address client needs and resolve issues efficiently
• Propose tailored solutions for financial agreements
• Educate clients on financial benefits and options

Requirements:
• High school diploma required
• Proven customer service and advisory experience
• Bilingual in English and French
• Expertise in building robust client relationships
• Ability to assess large volumes of information Bring your passion for customer service and empathy to help clients navigate their financial journeys.

📌 Collection Customer Service Agent Role (Canada)
🏢 National Bank of Canada
📍 Canada