WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone

JOB TITLE

Senior Business Analyst

EMPLOYMENT TYPE

Full-time, Permanent, Hybrid

ABOUT THIS OPPORTUNITY

The Senior Business Analyst will be accountable for gathering and defining business needs, reviewing and approving detailed business requirements, documenting business process, identifying and managing risks, assisting in planning and executing business acceptance testing, updating system documentation, developing communications, training and transitioning knowledge to production support.

Primary Accountabilities

- Engage business partners and internal subject matter experts to identify and document business needs




- Work with business partners to ensure that IT development and implementations are meeting business strategies
- Technical knowledge expertise during info delivery session(s) to end users
- Plan and execute business acceptance testing including preparation of test plans, execution of test cases, documentation of results and filing of defects
- Develop and/or provide input into internal and external communications
- Collaborate with Management in the development of internal training programs

Qualifications & Experience

- University degree preferably in IT or Business
- 5 years’ progressive experience as a Business Analyst or equivalent experience (knowledge of methodologies, tools and techniques for testing and developing business requirements)
- Exposure to project management or Agile methodologies as part of the software development life cycle (SDLC)
- Working towards a Certified Business Analysis Professional (CBAP) Certification is an asset
- Robust collaboration, facilitation, negotiation, and presentation skills
- Proactive and thrives in a fast-paced environment
- Knowledge of diverse business processes and applications
- Ability to apply judgement and clear direction in a dynamic and ambiguous environment, leveraging well-developed analytical problem-solving and decision-making skills
- Proficiency with MS Office, Visio, wireframing tool such as Figma or Balsamiq and SQL




- Experience with Robotics Process Automation (RPA) projects in a Business Analyst role is a plus
- Well-developed verbal and written communication skills, able to tailor communication style to the audience and to actively participate and influence conversations with stakeholders
- Results oriented with a proven track record of delivering to deadlines, able to multitask and prioritize a wide range of tasks with an understanding of the big picture and interdependencies across systems and projects
- An enthusiastic team player who enjoys sharing knowledge, experience and ideas and is open to the ideas and input of others
- Self-motivated and able to work independently with a willingness to take on ownership and responsibility.

ANNUAL SALARY

$70,000 – 85,000

PERFORMANCE BONUS

Up to 10% of annual salary

WHAT WE OFFER

- Group Benefits: Coverage begins on the employee's first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
- Pension Plan: Eligibility starts on the employee's first day, and a 5% employee contribution is matched by a 5% employer contribution.
- Performance-based incentive programs: Opportunities to increase your earnings.
- Growth Opportunities: in a company that promotes from within.
- Volunteering: Time off to volunteer within our community
- Hybrid Work Environment: working environment with a laptop and two monitors.
- Home Office Stipend: A one-time payment of $750 included in the employee's first paycheck.
- Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
- Member Assistance Pr

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