Elevate customer interactions as a Customer Experience Specialist with BMO. This role focuses on resolving complaints and enhancing service quality through cutting-edge solutions.

BMO Financial Group seeks a Customer Experience Specialist with 6-7 years' experience and a relevant degree. This pivotal role requires strong problem-solving, negotiation, and analytical skills while fostering client relationships. You will ensure high-quality service, monitor complaint resolution processes, and collaborate to improve policy efficiency.

Key Responsibilities:

- Conduct impartial reviews of customer complaints
- Develop and maintain robust client relationships
- Monitor quality control and service levels
- Recommend enhancements for BMO policies
- Provide expertise to internal/external stakeholders

Requirements:

- 6-7 years of relevant experience
- Proficiency in product knowledge and operations
- Strong verbal and written communication skills
- Experience in negotiation and problem resolution
- Fluency in French and English

Drive improvements in customer experience and complaint resolution as a trusted BMO advisor.

📌 Customer Experience Specialist at BMO (Quebec City)
🏢 BMO
📍 Quebec City