Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Who you are

A confident people leader who knows how to coach, develop, and hold teams accountable. An experienced automotive professional with a robust understanding of field operations and customer service. A relationship builder who can effectively manage external partners, negotiate priorities, and represent the BCAA brand. A practical problem-solver who uses data, sound judgment, and operational insight to improve performance. A safety advocate who leads by example and creates clear expectations for employees and partners. Adaptable, organized,



and comfortable balancing competing priorities in a fast-paced environment.

What you’ll do

- Lead and develop the team: Lead, coach, and develop a team of Road Assist Remote Fleet Technicians. Hire and train new team members while ensuring the team has the skills and experience needed to meet operational objectives.
- Manage performance and operational KPIs through regular evaluation, feedback, coaching, and roadside visits.
- Oversee scheduling, time administration, overtime, shift changes, and vacation approvals in partnership with the scheduling team.
- Ensure employees consistently follow BCAA policies, procedures, and People & Culture practices.
- Manage costs within established operational budgets.
- Build and maintain strong relationships with Tow Partners to support dependable roadside coverage for BCAA Members.
- Provide

📌 Manager, Road Assist Fleet (British Columbia)
🏢 BCAA
📍 British Columbia