We are looking for aCustomer Success Associateto join our team in Toronto

As a Customer Success Associate you will be responsible fordriving strategyfor the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies.If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in

How you'll Support Customer Success at Achievers:

- Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies




- Establish measurable goals and KPIs for your customer accounts
- Track all implementation and post-implementation adoption activities
- Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
- Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and campaigns
- Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about

📌 Customer Success Associate (Toronto)
🏢 Achievers
📍 Toronto