Location: Salmon Arm, B.C.

Position Type: Full-time

Department: Service and Support

Wage Range: $22.00 to $39.61

For over thirty years, Valid has built a reputation as a world-class innovator in high-techmanufacturing. By focusing on exceptional quality and customerservice, we develop strong relationships and partnershipswith really great companies jointlycreating really great products.

Valid designs, engineers, and manufactures, innovative and reliable solutions for a wide range of industries. Our reputation has been built on delivering robust products that are always backed with our exceptional 24/7 customer support.Our commitment to quality, and our philosophy that great customer service starts with employees who are valued and appreciated, are constantly moving us forward.

The Position:

The Customer Support Coordinator provides industry leading, fast, efficient, intelligent and courteous product support and training primarily for all applicable designated products manufactured by Valid Manufacturing Ltd.

Why Consider Valid?

- Work with a team of skilled individuals who will recognize you for your knowledge, skill, enthusiasm, and passion for your role in our organization.
- Work in a comfortable environment that allows you to get the job done while ensuring that you maintain a healthy work / life balance.
- Support for your personal and professional development needs.
- Salmon Arm is a great, centrally-located, affordable community that offers a wide range of activities for all ages.
- Competitive salary, benefits, and pension plan.

Responsibilities:

- Receive, triage,



and respond to customer inquiries by phone and electronic channels, providing timely, professional support for Valid products.
- Provide technical and component parts support to Original Equipment Manufacturers (OEMs), dealers, and retail customers, conducting product research as needed to resolve inquiries.
- Maintain accurate customer contact records, interaction histories, account notes, and issue tracking through to resolution, keeping customers informed throughout.
- Assist customers with order status, delivery timelines, and shipment inquiries by coordinating internally to provide accurate, up-to-date information.
- Process warranty claims, return requests, and Return Material Authorizations (RMAs), including coordinating inspections, documenting warranty decisions, and ensuring timely resolution.
- Inspect, troubleshoot, repair, service, and install a wide range of Valid products.
- Provide ad-hoc product instruction and deliver formal customer training at customer sites, in classroom settings, or at other venues as assigned.
- Participate in shared after-hours, 24/7 customer support coverage.

Skills & Abilities:

- Strong organizational ability, good interpersonal and communication skills.
- Ability to read and understand electrical schematic drawings,



technical data sheets and support manuals.
- Uses critical thinking skills to analyze problems systematically, organize information, find root causes and generate options or solutions.
- A solid ability for diagnostics and troubleshooting electromechanical systems.
- An ability to work with limited supervision delivering a high level of customer service and ensuring the quality and accuracy of tasks and challenges assigned.
- Computer literate, experienced with the Microsoft Office suite of products.

Requirements:

- Post‑secondary education or training in an electrical, electronics, hydraulics, pneumatics or automotive/mechanical discipline
- Previous experience providing technical support
- Experience providing on‑site training is an asset
- Valid Canadian Passport to support possible occasional travel to the US

Working Conditions:

- Office environment
- Normal working hours 7:00am – 3:30pm. Participates for shared 24/7/365 customer support.
- Valid Driver’s License and a valid Canadian Passport to support possible occasional travel to the US
- Good cell phone coverage at home for shared 24/7/365 customer support (phone will be provided)

Reflective of the community we work in, Valid recognizes that work / life balance is important, and we are committed to ensuring that this is a company and career you will want to grow with. At Valid, we will keep you interested and rewarded while at work. Our community, and all that the Shuswap / Okanagan region has to offer, will keep you interested and rewarded the rest of the time

By applying

📌 Customer Support Coordinator (Canada)
🏢 Valid Manufacturing
📍 Canada