About Portage Mutual: Where Your Talent Makes a Difference

Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

Why Portage Mutual?

- Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health advantages, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference:



Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

The Opportunity: Property Telephone Claims Representative - II

Role

- Investigating, evaluating, negotiating, and resolving moderate-complexity property claims.
- Analyzing policy coverage and communicating claim decisions clearly and professionally.
- Managing claims from initial reporting through final settlement while maintaining exceptional customer service.
- Collaborating with policyholders, brokers, vendors, and experts to achieve timely claim resolution.
- Identifying underwriting concerns, emerging risks, and recovery opportunities to support business objectives.

We're looking for a customer-focused team player with strong property insurance knowledge, investigative expertise, and sound decision-making skills who embodies our company values and is committed to providing top-notch service.

What You’ll Do

- Investigate property claims using remote investigation techniques, including securing statements, photographs, reports, and other evidence.
- Analyze policy wording and determine coverage eligibility while communicating decisions to policyholders and brokers.
- Evaluate liability, identify subrogation and salvage opportunities, and engage external experts when required.




- Assess damages, establish reserves, negotiate settlements, and resolve claims within authority limits.
- Maintain accurate claim files and documentation while ensuring compliance with regulatory requirements and company best practices.
- Coordinate and communicate regularly with policyholders, brokers, vendors, legal representatives, and other stakeholders.
- Manage a diverse portfolio of claims while maintaining service, quality, and productivity standards.
- Contribute to ongoing process improvements and provide technical guidance to team members as required.

What You’ll Bring

- Minimum 4-5 years of claims handling experience, preferably in property insurance.
- Strong knowledge of claims investigation, coverage analysis, negotiation, settlement practices, and policy interpretation.
- Demonstrated ability to independently manage complex claim files and make sound decisions with limited supervision.
- Excellent customer service, communication, interpersonal, and organizational skills.
- Strong analytical, investigative, and critical thinking abilities with exceptional attention to detail.
- Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
- Guidewire experience is considered an asset.
- High school diploma required; post-secondary education in business, insurance, or a related field is preferred.
- CIP designation or willingness to work toward completion of the designation is required.

This role requires a hybrid work arrangement and is not intended to be fully remote. While candidates located in Ce

📌 Property Claims Telephone Representative (Canada)
🏢 Portage Mutual Insurance
📍 Canada