Job Mandate

We are looking for an Infrastructure Engineer to join our specialized, tight-knit technical team. You will be responsible for implementing and supporting the server environments and networking hardware that drive our BAS/BMS solutions. Operating in a customer-facing capacity, you will work closely with teammates to deploy robust, scalable infrastructure, acting as a vital link between our technical capabilities and our clients' building automation needs.

Key Responsibilities:

Infrastructure Lifecycle & Operations

- System Stewardship:Monitor and maintain the server, storage, and network systems that underpin BAS/BMS technologies, ensuring maximum availability and high performance for critical building functions.
- Incident & Change Management:Manage the lifecycle of infrastructure components through formal incident, problem, and change management processes to minimize disruption to building operations.
- Proactive Maintenance:Perform root cause analysis (RCA) for high-impact infrastructure incidents and execute critical patches, firmware upgrades, and OS updates following strict change control protocols.
- Performance Optimization:Conduct regular infrastructure health checks, capacity planning, and performance tuning to ensure the network can scale with growing building automation needs.
- Resiliency & Recovery:Support disaster recovery and backup operations, including regular testing and optimization to protect critical building data and system integrity.
- Operational Continuity:Maintain meticulous system documentation, operational procedures,



and configuration records to ensure the team can seamlessly support systems, including legacy environments and those built by other engineers.

Working Conditions & Travel:

- Work Model: A hybrid arrangement consisting of remote work and collaborative office environments.
- Office Environment:Our office is an open, collaborative space designed to foster teamwork (exact location may vary).
- Pace of Work: A dynamic, fast-paced environment where managing competing priorities and meeting tight deadlines is essential.
- On-Site Presence:This role requires regular travel to customer sites to support hardware deployment, infrastructure implementation, and on-site troubleshooting.
- Travel Requirements:Must have a valid passport and be willing to travel within Canada and the United States.
- Requirement:Reliable access to personal transportation is required for local site visits.

Project Implementation & Integration:

- Deployment & Delivery: Actively participate in internal and customer-facing projects, working within established PMLC and SDLC frameworks to ensure successful hardware and software rollouts.
- Automation & Innovation:



Proactively identify and implement automation opportunities to improve operational efficiency and reduce manual intervention in infrastructure management.
- First & Second-Level Support: Rapidly respond to monitoring alerts and perform advanced troubleshooting to resolve connectivity and performance issues within the BAS/BMS ecosystem.

Client & Team Collaboration:

- Customer Engagement: Act as a technical point of contact for clients, translating complex infrastructure requirements into clear, actionable information for non-technical stakeholders.
- Cross-Functional Synergy: Collaborate closely with a small, agile team and across various departments (e.g., application support, security, and DevOps) to resolve complex, cross-functional technical issues.
- On-Call Support: Participate in an on-call rotation to provide essential after-hours support, ensuring the stability of mission-critical building systems.

What Success Looks Like in this Role:

- Reliable Infrastructure:Stable and resilient network and server operations that ensure uninterrupted BAS/BMS functionality.
- Service Excellence:Timely resolution of incidents and service requests, maintaining high client satisfaction.
- Operational Accuracy:Detailed and up-to-date technical documentation that allows the small team to scale and troubleshoot effectively.
- Project Success:Successful delivery of infrastructure components for current client sites and system upgrades.
- Continuous Evolution:Demonstrated growth in both technical design and your ability to manage complex, integrated smart-building ecosystems.

Preferred Qualifications:<

📌 Infrastructure Engineer (Canada)
🏢 Hts Engineering
📍 Canada