The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

- Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
- Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

- Assist candidates in completion of pre-employment paperwork
- Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information




- Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
- Ensure the accurate and timely entry of starts
- Audit New Starts reports
- Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
- Collect, process and audit contractor expenses
- Review Time and Billing Audit for accuracy
- Submit finishes and manage Record of Employment process for contractor terminations
- Assist with the Unemployment Process including claims and hearings
- Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
- Conduct weekly CARE Calls to all current Consultants

Operational Support Activities

- Provide outstanding front office customer service (telephone and reception area)
- Resolve spread related issues for recruiters and/or

📌 Customer Support Representative (Calgary)
🏢 Actalent
📍 Calgary