Job description:

Bilingual Spanish Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires qualified working proficiency in both Spanish and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship,



and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience:

- Deliver friendly, professional, and empathetic support to end users in both Spanish and English
- Create positive customer experiences during every interaction
- Communicate technical information in a clear, easy-to-understand manner
- Manage customer expectations and follow through on commitments
- Maintain a high level of customer satisfaction and professionalism

Technical Support

- Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
- Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
- Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
- Perform

📌 Spanish Bilingual Service Desk Analyst (Charlottetown)
🏢 Buchanan Technologies
📍 Charlottetown