JOB DESCRIPTION

Revised: September 2025

DEPARTMENT: Food & Beverage

POSITION TITLE: Supervisor

The role of Food and Beverage Supervisor at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment for all staff. You are responsible for guaranteeing exceptional customer service and encouraging a solid work ethic. As a supervisor you are charged with ensuring all staff performs to the best of their abilities and that our high level of standards are always upheld.

RESPONSIBILITIES

- Assisting in the training of new staff.
- Oversee all FOH operations (restaurant and banquet).
- Serving members and their guests.




- Finding appropriate replacement staff when staff members call in sick or in case of emergency.
- Assigning dining rooms and sections appropriately.
- Follow function notices and ensure proper set-up of banquet rooms.
- Monitor staff performance, do staff evaluations, communicate with staff areas in need of improvement.
- Maintain health and safety standards.
- Attend Supervisor meetings.
- Assisting with inquiries or complaints.
- Have adequate working knowledge of Jonas POS system and navigating menu screens. Have thorough knowledge of menu items, preparation time and techniques.
- Correct daily chits – make sure signatures and

📌 Supervisor (Kelowna)
🏢 Kelowna Golf and Country Club
📍 Kelowna