Department: Enrollment and Student Services-Vancouver

Hiring Manager:

Hiring Manager Title: Director of Enrollment Services

College:

Position Type:

Position Type: Staff

Grade:

FLSA:

FLSA: Non-Exempt

Faculty Rank:

Salary: 49,000 - 59,000 CAD

Status:

Status: Full time

Months Worked:

Months Worked: 12 Month

Job Summary:

The Enrollment Services Specialist provides administrative and clerical support to the Offices of Enrollment Services. Responsibilities include but are not limited to updating and filing of records and documents; assisting with the processing of student payments, deposits, and refunds; assisting students with online registration; assisting students with inquiries at the Enrollment Services Office; updating, generating and distribution of reports; proofreading of documents; and processing requests for transcripts and other documents.

Supervision Received:

The incumbents in this position are supervised by the Director of Enrollment Services. Incumbents are required to follow and adhere to University and Office policy as established by the University.





Required Qualifications:

1. Conducts Graduation Audits for eligible students and supports the Director of Enrollment Services in Commencement Planning.

2. Responds to inquiries in person, by phone, and email; handles general office administration and filing of student/department records (electronic and paper).

3. Processes ID cards for students, faculty, and staff, and updates student information (address, demographic, immigration, medical, etc.) in Colleague and other systems.

4. Assists students with Web Advisor/Student Planning, online registration, and issues related to their academic program, escalating unresolved matters as needed.

5. Supports Enrollment Services’ financial operations, including student billing, payments, refunds, and deposit processing during staff holidays.

6. Manages document requests (transcripts, enrollment confirmations, graduation verifications) and updates

📌 Enrollment Services Specialist (Vancouver)
🏢 Fairleigh Dickinson University
📍 Vancouver