At Upper Canada Forest Products, we’re more than a leading North American distributor of specialty wood products—a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.
Position
Customer Experience
Location
Kelowna, BC
Employment Type
Full time, Onsite
Vacancy
This posting is for an existing, currently open position.
Deliver the Difference with us
As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
Your Role & Impact
- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing