Shift: 9:30AM to 6:00PM

SUMMARY: This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. The incumbent will be accountable and responsible for: receiving incoming phone and email inquiries related to our products, orders in process, and general questions, placing calls out to customers regarding pending orders and issues, following up on late or pending orders with customers, updating them on delays, helping them to understand our technologies and products.

JOB RESPONSIBILITIES

- Receive and handle incoming customer calls. (Order taking, work in process or other questions) Maintain expected minimum productivity level (55)
- Follows SPECS protocol on all calls. Maintain QA score min 88%.
- Understands and follows all SOP for all tasks.
- Provide basic recommendations for product, technical and adaptation questions.
- Basic knowledge of DVI – lab program screens; competently processes redo, credits, add notes, cancel jobs, tray change,

📌 Customer Care Specialist I (Mississauga)
🏢 HOYA Vision Care
📍 Mississauga