Remote

Full-time

Job Summary

Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.

Why Join Our Team?

- RRSP matching program
- Positive and supportive work environment
- Chance to work with a respected local retailer
- Employee discounts on furniture and appliances

Key Responsibilities

Customer Service & Warranty Support





- Respond to customer inquiries in a professional and timely manner
- Assist customers with order updates, product information, and service requests
- Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers
- Help ensure a positive customer experience from purchase through delivery and service

Inventory Control & Administration

- Receive and process inventory accurately and promptly
- Investigate and resolve inventory discrepancies
- Update inventory records and maintain product information on the company website
- Assist with inventory audits, cycle counts, and inventory control procedures
- Prepare and maintain inventory-related documentation

Accounts Receivable

- Prepare customer invoices and statements
- Process payments and maintain customer

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