Job Title: Sales Support & Customer Service Coordinator

Reports to : Vice President, Commercial Sales

Date: September 2026

Category: Full Time - 3 Month Contract (With Extension)

Location: 1271 Tapscott Road. Currently Hybrid

Opportunity: This posting is for an Existing Vacancy

Compensation: $45,000 - $47,000

About Merrithew

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS®are registered trademarks.

Position Overview

Reporting to the VP,



Commercial Sales at our Scarborough Location this role involves the daily processing of all Merrithew.com web orders, answering in-bound sales and customer service calls, confirming freight quotes and providing sales and administrative support to the customer Service and Web Marketing teams.

We’re looking for a candidate who has experience in a high-volume order entry and customer service role, works well under pressure, believes in collaboration and is adaptable with the ongoing demands of the role.

B2C Sales & Customer Service

- Completing web orders and shipping confirmations; reaching out to potential web customers whose transactions may not have been finalized
- Answering in-bound calls and responding to messages; providing timely and tailored product information to clients
- Providing exceptional customer service to ensure customer satisfaction and conflict resolution
- Processing returns and issuing credit memos
- Tracking customer service issues in CRM
- Processing orders for event-specific sales programs (Black Friday, Cyber Monday, Free Freight, etc.)
- Monitoring several reports including: open orders, unprocessed web orders, web orders not shipped & invoiced, opportunities and shipping priorities
- As part of the Commercial Sales Support and CSR team, providing (and receiving)

📌 Sales Support (Toronto)
🏢 Merrithew®
📍 Toronto