Hanover Honda is expanding our service department team We are currently hiring a dedicated Automotive Service Advisor to manage client relationships, coordinate with our shop technicians, and deliver a seamless repair experience for our Honda owners.

Core Responsibilities:

- Oversee the end-to-end guest experience from initial service drive arrival to final vehicle hand-off
- Conduct thorough intake interviews to document client concerns, vehicle symptoms, performance expectations, and contact details
- Generate and manage comprehensive Repair Orders, precise cost estimates, client authorizations, and required administrative files
- Effectively communicate diagnostic findings from technicians alongside factory-recommended maintenance schedules based on vehicle health




- Secure and log official customer approvals prior to initiating any extra service or repair work
- Maintain seamless communication with technicians, parts specialists, the warranty administrator, and the Service BDC
- Track the status of active shop repairs to provide proactive client updates regarding repair costs, parts delays, and ETAs
- Verify repair accuracy, final invoicing, and valid warranty coverage parameters prior to signing off on vehicle release
- Provide transparent, professional breakdowns of completed shop labor, billing charges, and upcoming preventative maintenance needs
- Handle customer

📌 Automotive Service Advisor (Hanover)
🏢 UpAuto
📍 Hanover