Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area and Canada specializing in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we've supported our clients' energy savings and sustainability objectives through state-of-the-art building automation and sub-metering services.
Provident’s 100+ person team includes engineers, certified energy managers, and building systems engineering technologists among other disciplines. We're highly focused on providing our team with professional development and growth opportunities along with challenging work and a supportive workplace.
ROLE
The Customer Care Representative is responsible for the call centre functions as it relates to customer service and collection of past due accounts. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Reporting to the Customer Care Supervisor, the Customer Care Representative ensures all goals, objectives, and agreed upon levels of service are met.
This is a 6-month contract position with possibility of extension.
RESPONSIBILITIES
Essential Duties and Responsibilities include, but are not limited to the following:
- Respond promptly to customer inquiries - verbally & written
- Contact via phone and/or email past due customers to ensure prompt
📌 Customer Care Representative (Vaughan)
🏢 Provident Energy Management
📍 Vaughan
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