Job Title

Claim Administrator

Division

Erikson Consumer Order Desk – Customer Service Representative

Location

Baie d’urfe (West island of Montreal)

Schedule

Monday to Friday 8:30 AM-5:30PM Hybrid

About Erikson Consumer

Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels.

About The Role – Claim Administrator

We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance,



and maintaining solid customer relationships through timely and accurate claim resolution.

Key Responsibilities

Claims Processing & Validation

- Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates
- Validate claims against:
- Approved promotional calendars
- Customer contracts and trade agreements
- Pricing structures and funding approvals
- Ensure all supporting documentation is complete and accurate

Process

- Analyze discrepancies and investigate root causes of invalid or incorrect claims
- Investigate claim variances (pricing issues, promotional execution gaps, volume discrepancies)
- Collaborate with Sales, Merchandising and Customer Service teams to resolve issues
- Approve, partially approve, or reject claims based on findings
- Accurately issue credits within ERP systems
- Ensure correct customer

📌 Erikson Consumer Order Desk (Baie-D'Urfe)
🏢 JAM Industries
📍 Baie-D'Urfe