Customer Service Representative – EDI & Order Management

Location: Toronto, ON

Job Type: Full Time

Base Pay Range: $50,000.00/yr - $60,000.00/yr

Key Responsibilities

What You'll Do:

- Order Entry/EDI Processing – 40%
- Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system.
- Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer‑specific codes.
- Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
- Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness).
- Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution.
- Schedule and allocate inventory for product launches, back‑to‑school (BTS), back‑to‑business (BTB), and promotional events.

- Customer Service – 45%

- Assist with auditing and resolving customer non‑compliance charges for assigned accounts.




- Monitor and follow up on stock shortages, order shipments, customer‑specific requirements, and any issues affecting accurate and timely order fulfilment.
- Act as the primary point of contact for customers, addressing inquiries and resolving discrepancies related to stock availability, shortages, shipment timing, and company policies regarding minimum order sizes and backorders.
- Provide proactive updates to customers on order shortages and delays, helping to minimize the impact on On‑Time and Case Fill rates while mitigating potential fines.
- Update and maintain the Customer Master Address Book, ensuring accurate setup and record‑keeping for BIC customers.
- Maintain the Billing ID file, working closely with pricing applications to support current product launches.
- Manage the Preference Master, including product allocation, delivery schedules, preparation days, and

📌 Bilingual Customer Service Representative (Toronto)
🏢 Compunnel
📍 Toronto