RQ10953 - Software Developer - CRM - Senior

Justice Technology Services

Ministry of Public and Business Service Delivery and Procurement

Pay Rate: 95-100/hr incorp

Senior Software Developer – CRM / Microsoft Dynamics 365

Location: Toronto, Ontario

Work Arrangement: Onsite

Position Overview

We are seeking a Senior Software Developer – CRM to support the Office of the Public Guardian and Trustee (OPGT) Modernization Program.

The successful candidate will work as part of an integrated support, data, and reporting team, collaborating with internal teams and external/vendor resources. The role will focus on implementing configurations, customizations, integrations, and enhancements within Microsoft Dynamics 365 Customer Engagement (CE) and supporting technologies.

A key area of responsibility will be developing and maintaining Power BI reports, dashboards, and visualizations using data from Dynamics 365, including Customer Engagement (CE) and Finance & Operations (F&O;).

Key Responsibilities

Develop, configure, customize, and extend Microsoft Dynamics 365 Customer Engagement (CE) solutions.

Translate technical specifications,



approved designs, and user stories into functional and tested solution components.

Troubleshoot and resolve technical issues related to Microsoft Dynamics 365 CE.

Support the implementation of current and future solution enhancements and releases.

Develop interactive Power BI reports, dashboards, and visualizations based on business requirements.

Analyze complex datasets and provide meaningful insights into business performance and trends.

Ensure the accuracy, quality, consistency, and integrity of reports and data.

Develop reports using data from Dynamics 365 CE and Finance & Operations (F&O;).

Support system, integration, and user acceptance testing by resolving defects, validating data, and addressing technical issues.

Participate in deployment activities and provide technical support during post-go-live stabilization.

Work with data extraction, transformation, integration, and reporting processes.

Contribute to technical documentation and knowledge-

📌 Software Developer - CRM - Senior I 1+ Year (Toronto)
🏢 Analyst Technical Solutions
📍 Toronto