Overview

Position : Finance Quality Control & Advisor Support Specialist (Part time, Hybrid)

Company : ONVIGO

Location : Hybrid, Home-based | Markham Office

Reports To : ITA Support Lead

About the Company

Onvigo is a Canadian owned and operated host agency with a twist. Not only are we dedicated to helping Independent Travel Advisors (ITAs) grow their business and succeed, but we also support individuals looking for entry into the travel industry. Our focus is creating a barrier free path for everyone who wants the opportunity to find a rewarding career in travel. Whether you are completely new to the travel industry or you are an experienced agent, we are committed to helping you achieve your goals. Through our support, tools and technology, commission structure and our NO FEES approach, Onvigo puts the ITA FIRST.

Job Overview

Onvigo is seeking a detail-oriented and tech-savvy professional to join our team in a part-time, home-based role. This position combines finance quality control with independent travel advisor support.



You will play a key role in ensuring accuracy within our CRM and finance systems while providing troubleshooting and training support to advisors.

Responsibilities and Duties

- Quality Control: Review and verify trips built in the CRM for accuracy and completeness. Ensure that all required details are correctly entered for every trip.
- Finance Integration: Post verified trips to the finance system. Confirm proper generation of line items for invoices. Troubleshoot issues related to CRM trip building and invoice line-item generation. Provide guidance and solutions to advisors on CRM processes.
- Training & Knowledge Sharing: Deliver basic CRM training and support to the advisors as needed. Assist in creating job aids or quick reference guides for common CRM tasks.
- Commission Management: Collaborate with both the Support and Finance teams to identify outstanding commissions. Follow up with suppliers to confirm commission status and expedite

📌 Finance Quality Control (Markham)
🏢 Onvigo
📍 Markham