Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through cutting-edge solutions.

Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a strong understanding of Xplore's array of products and services. You'll document customer interactions, track issues, and work alongside various internal teams to ensure swift resolutions.

Key Responsibilities:
• Provide advanced troubleshooting for internet and network services
• Collaborate with teams for escalating unresolved technical issues
• Document all customer interactions for accurate follow-through




• Uphold a comprehensive knowledge of Xplore's product offerings
• Recognize and recommend sales opportunities based on customer inquiries

Requirements:
• Must be bilingual in French and English
• Completion of post-secondary education or equivalent
• Previous experience in contact center or customer services
• Knowledge of troubleshooting methods and systems
• Proficiency in Microsoft Operating Systems; MAC/Linux knowledge preferred

Bring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc.

📌 Xplore Bilingual Technical Support Specialist (Calgary)
🏢 Xplore
📍 Calgary